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Support Policy

Support policy

Support is defined as after-sales service provided by imagerecycle.com in solving online service and usability problems, and in supplying updates and patches for bugs and security problems.


Support Fees and Eligibility

Support is available in all subscriptions. You are eligible for support only if you direct your inquiries to imagerecycle.com by completing the form in the member area in the ticket customer support. Any follow-ups and replies are between imagerecycle.com and the subscriber and will not be shared with 3rd parties unless required by law. You are solely responsible for the information you provide in the above mentioned form.

Any other means of communication are not endorsed unless expressly implied.

A public forum is available to registered members on the website only for pre-sale questions. imagerecycle.com does not guarantee responses on the forum nor that we commit to monitor it.

In particular cases, imagerecycle.com requires access to your website or server administration section (including but not limited to: your FTP account, your MySQL database, your hosting control panel) in order to resolve your support inquiry. All information you provide will not be shared with 3rd parties and will only be stored by imagerecycle.com for future references.

Your subscription will be immediately activated after we have successfully received your payment. Although payments are usually done instantly or in the following minutes, our payment processor might not accept your payment, in which case imagerecycle.com is not held responsible.


Support Limitation

Support is offered in English ONLY.

Support is limited to:

  • Help and advice regarding our subscriptions and services;
  • Help regarding usage of our web site's services and features;
  • Help regarding usage of our products;
  • Non-documented issues, tips and tricks regarding our software;
  • Minor changes and alterations to our products in order to work on your installation.

Support does not include:

  • PHP or any other server-side programming language training. We do not commit to train you or explain any PHP related issues;
  • SQL or any other database language training. We do not commit to train you or explain any SQL related issues;
  • Javascript or any other client-side programming language training. We do not commit to train you or explain any Javascript related issues;

CSS and XHTML training:

  • We do not commit to train you or explain any CSS or XHTML related issues
  • Alteration or modifications of our products or any other products to meet a certain need

We do provide however a series of tutorials and tips on achieving certain functionalities with our products, under our API documentation.

We don't offer support via email.


Support Period

imagerecycle.com is not obligated to provide support beyond the end of the term indicated by your subscription unless you renew your subscription on or before the expiration date by agreement between imagerecycle.com and you.

Support is provided Monday to Friday, from 09:00 to 17:00 UTC+1.

We guarantee a reply in a maximum of two business days. Business days are: Monday to Friday, except for national Holidays.


Use of the Subscription

Although the number of downloads are not limited, subscriptions can not be shared. Sharing or other methods which allow for multiple, simultaneous downloads (and thereby affect the performance of this website) are strictly forbidden and may result in termination of your subscription.

You may not claim intellectual or exclusive ownership to any of the products, modified or unmodified. All products are property of imagerecycle.com. The products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use the products.

Subscription expiration implies the termination of the support, image optimization and other download specific services.


Product Updates

All of the products are designed for the latest version of the CMS and recent PHP versions. Subscribers may use any of the endorsed methods of communication to address any issues related to software and server versions.

During the subscription time, we do not guarantee any new updates nor do we provide any deadlines or development paths for updates. Update deadlines and development paths are for the private use of imagerecycle.com only and will not be released to the public unless otherwise stated.


Termination of Service

We reserve the right to terminate your service if the support policy is violated. In the event of the termination of service, membership and access to service will be terminated and you will not receive support or updates from imagerecycle.com. We give and expect common courtesy during the application of the support policy. Any foul language will not be tolerated, be it from imagerecycle.com or from the person requesting the service.


Updates and Changes

The imagerecycle.com Support Policies may be updated from time to time and are subject to change at imagerecycle.com's discretion. We reserve the right to modify the Support Policy at any point without prior notice.

Even though this Support Policy is effective for subscribers only, we reserve the right to apply all or any portion of it to non-subscribers.

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